by tearwood | Mar 30, 2009 | My Examples
A few years ago, the dry cleaners I choose to patronize caught fire. Most of the fire was confined to the neighboring business, but there was massive water (from the firefighter’s efforts) and smoke damage to VIP Cleaners’ contents. Those items included...
by tearwood | Mar 27, 2009 | Business
Yesterday, I attended the local chamber‘s structured networking event. I reference the format because it wasn’t your average social/business gathering. Instead, we had 20 minutes at a table with six attendees and a facilitator to discuss three business...
by tearwood | Mar 26, 2009 | Business
Two quick stories that reminded me the importance of pushing when appropriate with different methods. First, my friend who owns a growing business and I were discussing how some employees easily accept “No” for answer. He referenced his struggles with a...
by tearwood | Mar 25, 2009 | Conference
It’s been a week since I returned from SXSW and this picture by Jim Storer pretty much sums it up (sans Kevin’s grinning). While I feel much more rested, I do miss the daily interaction with so many great people. Already looking forward to next...
by tearwood | Mar 24, 2009 | Customers
I recently ordered a couple clothing items from Zappos that didn’t quite fit. No biggie. I called their customer service line and immediately talked to a human being who changed my order to other items, emailed me the new receipt and a printable return label...
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